Managed services
Managing daily IT operations and multi-vendor relationships can be frustrating and time consuming, depriving you of precious time to focus on what is important. With a trusted service partner at your side, outsourcing the management of your entire information and communications technology environment—or parts thereof—is a smart move.
The HBT team has a proven record in providing managed services and will help you maximize your investments in IT. Our managed services offerings align to your need for a high degree of flexibility in the way you procure IT services. HBT customizes and fine-tunes our service plans and comprehensive suite of standard, pre-architected managed services to enable you to expedite your time to market with cost-effective, proven delivery.
Our experienced engineers manage everything in house to ensure quality and security for clients. We have in-depth knowledge to manage the hardware and host scripts and software efficiently on our converged IP network. We invest in the most current equipment to provide excellent quality and flexibility, and our engineers live and breathe this system, allowing you to focus on other business matters.
Our expertise in managed services spans a broad range of technology domains, including network integration, security, Microsoft solutions, converged communications, contact centers and data centers and storage.
When you want a better system without the overhead and maintenance, our managed services may be the right solution for you. Contact HBT for details.
Are you getting the most out of your contact center?
It’s common knowledge that today’s leading businesses are putting their contact centers firmly at the top of the customer strategy agenda. Success requires that you implement solutions that provide a consistent, enhanced customer experience and drive revenue growth while achieving operating efficiencies.
So … are you getting the most out of your contact center (voice, IP and/or data)? Have you experienced problems with incorrect call routing? Who do you call to resolve issues? How do you monitor availability of your contact center? What kind of preventive system maintenance do you perform? What costs have you incurred in recruiting and training new staff, and what problems have you experienced with your system due to staff turnover?
If any of these pain points sound familiar, consider HBT to provide Managed Service for Contact Centers. This end-to-end integrated solution consolidates multiple and disparate systems into a unified solution that improves efficiency and lowers total cost of ownership of the contact center.
By deploying Managed Services for Contact Centers, you can look forward to improved customer service delivery with advanced capabilities. As our client, you’ll gain competitive advantage, increase revenue growth and achieve superior customer satisfaction. In addition, you can free up your own precious resources to focus on analyzing contact center operations and developing ways to employ this critical resource to meet your unique business goals.